Resolve complaints

Handling complaints on Luki:

Step 1: Receiving

• Receive request to resolve buyer's complaint via email: support@luki.vn
• Check the complaint information to accept or reject

Step 2: Handling complaints

• Collect information, images and evidence from relevant parties
• Make judgments and remedies with relevant parties

Step 3: Completing the claim

• Transfer information to the carrier, track the process of exchange / return (if any)
• Refund to buyer (in case of return) or transfer money to seller (exchange)

Step 4: Confirm the results and proceed to close the complaint